How Saathora fits together
One map of the ten categories the product is built to cover — from finding care, through booking and the clinic, to exceptions and a way out.
Saathora
Discovery
DiseaseStart from a symptom or condition
SpecializationRoute to the right department
DoctorCompare who is available today
HospitalCampus, facilities, and distance
Booking
AvailabilityPublished hours, leave, and clinic status
SlotOfficial time — never auto-shifted
Payment₹49 booking fee default, or pay at hospital. Never charge twice.
AgentStaff book by phone for patients who cannot use the site
ConfirmationHospital confirms. Then the patient attends.
Care
QueueLive board, token, and why you are waiting
ConsultationCalled, in consult, completed
PrescriptionAfter-visit steps stay on the appointment
Follow-upBook again with the same doctor
Exceptions
Delay
SurgeryClinic blocking. Booked time stays.
EmergencyPatients see why they are waiting.
Doctor unavailable
LeaveSuggest similar doctors for today
ReplacementOriginal vs updated doctor. Patient accepts.
Patient late
No-showGrace first. Running late notifies the desk.
CancelKeep the row. Refund when paid.
Resolution
Notify
→
Assist
→
Reschedule
→
Cancel
→
Alternative
Whenever something goes wrong, never show only an error. Give a reason, then a next step.